Legal
Privacy Policy
Your privacy matters to us. This page explains what information we collect, how we use it, and how we keep it safe.
Information We Collect
When you interact with Platinum Plumbing & Drain through our website, we may collect the following types of information:
- Contact information — your name, phone number, and email address when you fill out our service request form or contact us directly.
- Service details — a description of your plumbing issue or the service you are requesting, as provided by you.
- Usage data — general information about how visitors use our website, such as pages visited and time spent on the site. This data is collected automatically by our website platform and is not tied to your personal identity.
We do not collect payment information through this website. Any payment processing is handled separately and directly.
How We Use Your Information
We use the information you provide solely to operate our business and serve you. Specifically, we use it to:
- Respond to your service inquiries and get you scheduled
- Follow up on completed work or ongoing service needs
- Communicate with you about your appointment or project
- Improve how our website works based on general usage patterns
We do not use your personal information for any marketing purposes beyond directly responding to your request.
Data Security
We take reasonable precautions to protect the information you share with us. Our website is hosted through Squarespace, which maintains industry-standard security practices including SSL encryption for all form submissions.
No method of data transmission or storage is completely secure. While we do our best to protect your information, we cannot guarantee absolute security. If you have concerns about sharing sensitive information online, please contact us by phone instead.
Third-Party Services
Our website may use the following third-party services:
- Squarespace — website hosting and form submission storage. View their privacy policy at squarespace.com/privacy.
- Google Maps — an embedded map on our service area section. Google may collect data through this embed. View Google's privacy policy at policies.google.com/privacy.
We are not responsible for the privacy practices of these third-party services.
Your Rights
You have the right to:
- Ask us what personal information we have about you
- Request that we correct or delete your information
- Opt out of any future communications from us
To make any of these requests, contact us using the information below.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions about this privacy policy or how we handle your information, you can reach us at:
Platinum Plumbing & Drain
Colorado Springs, CO
Phone: (719) 419-6819
Email: info@platinumplumbingdrain.com